Thank you for visiting Ripple Science. Below you will find our Privacy Policy

Ripple Science Corporation Privacy Policy

LAST UPDATED: 15 September 2022

Ripple Science Corporation (“Ripple”) provides patient engagement workflow software to the clinical trial and clinical research community. Our products and services, including websites, apps, events and activities (together “Services”), enable human subject clinical and translational research, and facilitate the clinical trial process.

This Privacy Policy describes how we collect, use, disclose and otherwise process personal information in connection with our Services. 

Our Services are intended for business users. To the extent relevant under applicable data protection requirements, we treat the information of individuals who interact with those Services as pertaining to business representatives, and not to individuals acting in their personal capacity.

This Privacy Policy does not apply to our processing of personal information in our capacity as a service provider (or processor) to our enterprise customers. This may include the personal information of patients, clinical trial participants, researchers, healthcare professionals, study staff and other individuals. Where we process personal information on behalf of our enterprise customers, we do so pursuant to our agreements with those customers. 

What Personal Information Does Ripple Collect?

When you access the Services, the following types of personal information may be collected from you or your device:

 

Contact information, such as your first and last name, physical address, email address, country, and phone number;

Services account information, such as your username and password, user configurations, products, and usage information;

Customer communities and forums information, such as information that you create, input, submit, post, upload, transmit, store or display on forums on any of our Services or as part of live or online affinity group communities led by Ripple;

Information from communications that we retain from any support requests you submit, submission or inquiries about job opportunities, etc.; and

Information from cookies and other automated technologies, such as information about the devices you use to engage with our Services, and online activity data. 

Due to the nature of the Services provided, in some cases, if you choose not to provide us with required information for the Services you want to use, you may not be able to access or utilize those Services. 

 

How Does Ripple Use Personal Information?

We use collected personal information for the following purposes:

 

Provide, operate, secure and improve our Services and our business;

Communicate with you about our Services, including by sending announcements, updates, security alerts, and support and administrative messages;

Understand clients and their individuals’ needs and interests to personalize experiences within the Services and recommend additional Services;

Provide support, and respond to requests, questions, and feedback;

Market and advertise to our customers and prospective customers, subject to consent and specific local regulatory requirements;

Develop features, products, and services by understanding the needs of our customers, and the use of our Services; 

Comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities;

Protect our, your, or others’ rights, privacy, safety, or property (including by making and defending legal claims);

Audit our internal processes for compliance with legal and contractual requirements and internal policies;

Enforce the terms and conditions that govern our Services; and

Prevent, identify, investigate, and deter fraudulent, harmful, unauthorized, unethical, or illegal activity, including cyberattacks and identity theft.

Legal Bases for Processing

We will only use your personal information if we have a valid legal ground for the processing, including:

Consent. This basis is used when you have consented to the use of your personal information, for example, for certain marketing and advertising purposes.

Contract. In order to perform our contractual obligation with you, we need to use personal information for some functions including account management, customer support inquiries and response, and to ensure the security of your account and data.

Legitimate Interest. We only rely on legitimate interest as a legal basis when such legitimate interests are not overridden by your interests or your fundamental rights and freedoms, and we ensure we comply with any request you make to exercise your rights.

Legal Obligation. We may have a legal requirement to process your personal information when dealing with establishing, exercising, or defending legal claims. We may also process your personal information when necessary to protect your or another individual’s vital interests.

Traffic and Performance Analytics

For the purposes of maintaining service re